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1.
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Update the KBS Portal for complete information and immediate actions or not exceed one (1) week for ordinary information, from the date information received from other Divisions.
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2.
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Develop application systems based on user requirements and scope of works within six (6) months to twelve (12) months.
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3.
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Process technical approval application for ICT Projects;
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3.1.
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Bring forward the applications in the JPICT (ICT Steering Committee (Jawatankuasa Pemandu ICT)) within;
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3.1.1.
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Two (2) weeks for any urgent ICT project that below RM200,000 using circulation letter; and
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3.1.2.
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Three (3) months for other ordinary ICT Projects.
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3.2.
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Manage and forward the applications for purchasing ICT equipment to MAMPU for their approval within two (2) weeks after the approval of JPICT.
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4.
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Prepare multimedia presentations within two (2) to four (4) weeks after the information has been finalized. |
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5.
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E-mail Registration For New User ;
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5.1.
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User email’s account will be registered into the system within one (1) day after a complete application form received.
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5.2.
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User email’s account will be activated within one (1) day after account has been registered.
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6.
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Technical Helpdesk; |
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6.1.
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Response via a phone call would be given within three (3) hours for each complaints;
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6.2.
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Provide technical support at the complaint location within seven (7) working-days.
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7.
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Supply of ICT Equipments |
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Client will receive equipments within five (5) working-days from the date of application conditional as follows;
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7.1.
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Comply with the ICT Equipment Distribution’s rules and regulation..
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7.2.
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Comply with the Capital Asset’s Movement Procedures.
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7.3.
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Equipments are available. |
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8.
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Borrowing ICT Equipments. |
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Client will receive equipments one (1) day before the date of usage conditional as follows;
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8.1.
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Comply with Capital Asset’s Movement Procedures.
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8.2.
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Equipments are available.
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9.
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Security incident (KBS CERT) |
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9.1
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Provide pre-advisory services within one (1) hour during working hours after receive incident’s report document..
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9.2
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Prepare and send the log analysis report to the agency within 30 days after receive the log file
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9.3
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Prepare and send the scanning report to the agency within three (3) days after the scanning process completed. |
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10.
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KBS*Net |
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10.1.
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Network readiness: 99.3%.
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10.2.
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Urban Area-Within 8 hours |
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10.3
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Rural Area-Within 12 hours. |
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