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| Corporate Affairs Section | Public Relations and Customer Services Section | Grievance Syastem and Customer Services | Organisation Chart |
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| CORPORATE AFFFAIRS SECTION |
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| Corporate Affairs Section |
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| Focal Point and Promotion |
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Tasks and Responsibilities
1. Act as a focal point for the ministry/agency in disseminating information at the ministry level, national and global.
2. To plan and execute activities related to the corporate image enhancement programme of the ministry/agency.
3. To plan, coordinate and implement communication/promotion/publicity programmes and accomplishment of the ministry/agency.
4. To plan and implement the study of the effectiveness of the delivery system of the ministry and agency.
5. To plan and manage the production of the corporate video of the ministry, annual report and other means of publications to promote the ministry.
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| PUBLIC RELATIONS AND CUSTOMER SERVICES SECTION |
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| Public Relations and Media |
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Tasks and Responsibilities
1. To convey explanation on matters related to the policies of the ministry/agency.
2. To plan and implement public relations programmes of the ministry/agency.
3. To manage and coordinate relationship with the media.
4. To coordinate official visits to the ministry/agency.
5. To deliver information and advice regarding the programmes of the ministry/agency, notes to the editors/press conference and advice to the press in making coverage.
6. To manage and organize briefings about the functions and roles of the ministry/agency.
7. To prepare draft of speech for the minister/deputy minister/KSU.
8. To prepare materials and information to the ministry/agency.
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| GRIEVANCE SYASTEM AND CUSTOMER SERVICES |
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Tasks and Responsibilities
1. To plan, manage, implement and supervise all matters related to customers.
2. To manage, supervise and coordinate all complaints.
3. To prepare and coordinate answers to all the complaints, to suggest the proper actions to be taken, to monitor and also supervise the effectiveness of the grievance system.
4. To monitor issues related to the ministry/agency published in the mass media.
5. To plan, coordinate and implement customers’ satisfactory survey.
6. To plan, coordinate and publish all publications of the ministry/agency.
7. To give advice to the customers about the services render by the ministry/agency.
8. To manage the customer service officers of the ministry/agency.
9. To offer advice to the ministry/agency about the appropriate services that is necessary to the customers.
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| * Source by: Corporate Communication Unit, Ministry of Youth and Sports |
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| Last Update: 07/04/2010 |
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